1. Introduction

Welcome to probet88's Privacy Policy page. We understand that your privacy is a serious matter, especially when it involves personal and financial information. That is why probet88 has built a comprehensive and transparent data protection framework since the platform first launched.

This Privacy Policy clearly explains how probet88 ("we", "Platform", "Company") collects, processes, stores, and protects your personal data when you use our website, mobile app, or any services we offer. It also outlines your rights as a data owner and how you may exercise those rights.

As a platform operating in Malaysia, probet88 complies with the Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We do not treat this compliance as a mere legal obligation — it is part of our commitment to building long-term trust with every member.

This Privacy Policy forms part of your agreement with probet88 and should be read together with the platform's Terms and Conditions.

2. Types of Personal Data We Collect

Probet88 collects various categories of personal data depending on how you interact with our platform. The following are the main categories of data we process:

Data Categories Example Information Primary Purposes
Identity Data Full name, identification card number, date of birth KYC & account verification
Contact Data Email address, phone number, residential address Communication & support
Financial Data Bank account number, digital wallet information Deposit & withdrawal processing
Technical Data IP address, device type, browser, operating system Security & optimisation
Usage Data Betting history, games played, session duration Responsible gaming & analytics
Transaction Data Deposit, withdrawal, and bonus claim records Financial & compliance records

We only collect data that is genuinely necessary to deliver quality services and meet our legal compliance obligations. probet88 does not collect sensitive data such as biometric information or health records unless specifically required for identity verification purposes in certain situations.

3. How We Collect Data

Your personal data is collected through various transparent channels. We want you to know exactly where your data comes from:

Information You Provide Directly

This includes data you provide directly when registering an account, submitting KYC documents, making deposits or withdrawals, contacting our support team, participating in promotions or lucky draws, or completing feedback forms.

Automatically Collected Data

When you browse the probet88 website or use the app, our systems automatically record certain technical information, including your IP address, browser type and version, device operating system, pages visited, time and duration of each session, and general usage patterns.

Data from Trusted Third-Party Sources

For identity verification and fraud prevention purposes, probet88 may receive information from accredited KYC service providers, fraud prevention agencies, and payment gateway providers integrated with our platform. All such third-party providers are bound by strict data protection agreements.

You always have the right to ask us about the source of any data we hold about you, and we will provide a clear explanation within a reasonable timeframe.

4. How We Use Your Data

Probet88 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

  • Account management: Creating, verifying, and maintaining your member account, including the required KYC and identity verification processes.
  • Transaction processing: Processing deposits, withdrawals, bonus calculations, and all financial activities related to your account accurately and securely.
  • Platform security: Detecting and preventing fraud, collusion, money laundering, and other suspicious activities that could compromise the security of the platform and other members.
  • Customer support: Understanding and resolving your inquiries, complaints, and requests more effectively.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance when needed.
  • Service communications: Sending important notifications regarding your account, transactions, security updates, and policy changes.
  • Platform improvement: Analysing aggregated usage patterns to improve overall performance, stability, and user experience.
  • Legal compliance: Meeting the reporting and record-keeping obligations prescribed by applicable laws and relevant authorities.
Marketing: probet88 will only send you marketing communications if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting us.

5. Data Sharing with Third Parties

Probet88 does not sell, rent, or transfer your personal data to any third party for their own commercial purposes. However, there are limited situations where we may need to share your data with certain parties:

Trusted Service Providers

We work with carefully selected service providers to handle specific functions, such as payment processing, KYC identity verification, cloud computing infrastructure, and platform analytics. All providers are bound by strict confidentiality and data protection agreements and may only use your data according to our instructions.

Legal Requirements

Probet88 may be required to disclose your personal data to relevant authorities when mandated by law, court order, or directive from a legitimate government agency. This includes criminal investigations, anti-money laundering (AML) compliance, and prescribed reporting obligations.

Business Transfer

In the event of a merger, acquisition, or sale of probet88's assets, members' personal data may be transferred to the new entity as part of the transaction. You will be notified in advance and given appropriate options in such circumstances.

In all data sharing arrangements, probet88 ensures that receiving parties comply with data protection standards equal to or higher than our own.

6. Data Storage & Security

The security of your data is an absolute priority for probet88. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.

Technical Security Measures

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
  • Data encryption at rest for all sensitive information.
  • Intrusion detection system (IDS/IPS) operating 24 hours a day, 7 days a week.
  • Role-based access control – only authorised staff may access member data in accordance with their job responsibilities.
  • Security testing and vulnerability audits are conducted regularly by independent specialists.
  • Automated backup system with periodic recovery testing to ensure data continuity.

Data Retention Period

Probet88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain records for the period required by law (typically 7 years for financial records) before securely deleting the data in accordance with our established data deletion protocols.

While no security system can guarantee absolute protection, probet88 consistently strives to maintain security standards that exceed industry expectations to safeguard your data.

7. Cookie Policy

Probet88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how you use the platform – pages visited, time spent, and errors encountered – to help us improve our services.
  • Functional Cookies: Remembering your preferences and settings (such as font size or display preferences) to deliver a more personalised experience.
  • Analytics Cookies: Used to understand aggregated and anonymised usage patterns for internal platform development purposes.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect some platform functionality. More information on cookie management is available in your browser's help documentation.

8. Your Rights as a Data Owner

As a probet88 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA provisions and the data protection standards we uphold:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of inaccurate or incomplete data through your account settings.

Right to Erasure

You may request deletion of your personal data, subject to our legal obligations.

Right to Restriction of Processing

Under certain circumstances, you may request that we restrict the processing of your data.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact our data protection team via support email or Live Chat. We will process your request within 30 days from the date of receipt, and may require identity verification before processing any request.

9. Children's Privacy

Probet88 is a gaming platform designed exclusively for adults aged 21 and above. We do not intentionally collect or process personal data from children or underage individuals.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you believe an underage person has registered on our platform, please notify our support team immediately.

Parents and guardians are encouraged to monitor the online activities of children in their care and ensure that their devices and accounts are not accessible to minors.

10. Links to Third-Party Websites

The probet88 platform may from time to time contain links to third-party websites or services, such as payment providers or game providers. Our Privacy Policy does not apply to those third-party websites or services.

We encourage you to read the privacy policy of every third-party website you visit through links on our platform. probet88 is not responsible for the privacy practices or content of such third-party websites, although we endeavour to only work with providers that have a strong security track record.

11. Amendments to This Privacy Policy

Probet88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via:

  • In-app or on-site notifications displayed prominently.
  • An email to your registered address at least 7 days before the changes take effect.
  • Update the "Last Updated" date at the top of this document.

Your continued use of the probet88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any amendment, you have the right to close your account and request data deletion in accordance with the prescribed procedures.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist:

  • Email: [email protected] – include "Privacy Inquiry" in your email subject line for faster processing.
  • Live Chat: Available 24/7 directly within the probet88 app or website with a response time of under 10 minutes.
  • Supported Languages: Malay and English.

We are committed to responding to all privacy-related inquiries within 3 working days and resolve data rights requests within 30 days from the date of receipt. For complaints that cannot be resolved through our internal channels, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.

probet88 has appointed an internal Data Protection Officer (DPO) responsible for ensuring ongoing compliance with Malaysia's PDPA and international data protection standards.